Return Policy Page

 Binzo Shop, we strive to ensure that all our customers are satisfied with their purchases. However, we understand that sometimes you may not be completely happy with your product, and we offer a refund policy to address such situations.

1. Eligibility for Refund

Customers are eligible for a refund if they meet the following conditions:

- Call our call center within 1 day of receiving the product and report the issue.

- The product is damaged, defective, or does not match the description provided on our website.

- The product has not been opened or used.

2. Refund Process

If you are eligible for a refund, we will initiate the refund process after we receive the returned product. The refund process may take up to 14 business days. We will refund the full amount paid by you, including any delivery charges incurred.

If the product you have purchased has a warranty, then the refundable product will be selected according to the conditions of that brand.

3. Non-Refundable Products

Instant delivery products such as "Binzo Gift Card" are non-refundable. Once a gift card is delivered, it cannot be returned or refunded. We request customers to carefully review the terms and conditions of such products before making a purchase.

4. Contact Us

If you have any questions about our refund policy or if you need to initiate a refund, please contact our call center within 1 day of receiving the product. Our customer support team will be happy to assist you with the process.