Support Policy Page

At Binzo Shop, we take customer support very seriously. We have a team of dedicated support agents who are available to assist you with any questions or issues you may have regarding our products and services.

Contacting Support:

If you need to contact our support team, you can do so by email at or through our online contact form on our website. We strive to respond to all support inquiries within 24-48 hours.

Product Support:

All products on our website are regulated by their respective companies. If you have any issues with a product, such as a defect or malfunction, please contact the manufacturer for assistance. We will do our best to provide you with any relevant contact information for the manufacturer.

Code Replacement:

If you purchase a product that includes a voucher code, please note that we are not responsible for any issues with the code, such as it being already used or an error code. We will make every effort to solve the issue within one month of your purchase. If we are unable to resolve the issue within this timeframe, we will not be held responsible for the issue.

Reseller Support:

If you are a reseller using our platform, we provide support to help you manage your account and navigate our platform. However, we are not responsible for any unethical actions or practices you may engage in as a reseller.

Policy Changes:

We may update this support policy from time to time to reflect changes in our products and services or in response to customer feedback. We encourage you to review this policy regularly to stay informed about how we support our customers.

If you have any questions or concerns about our support policy, please don't hesitate to contact our support team.

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