Return policy
Effective Date: December 2, 2024
Welcome to Binzo Shop! Please read this Return and Refund Policy carefully before making any purchase. By purchasing from Binzo Shop, you agree to the terms outlined below. This policy governs how we handle refunds, issue resolutions, and support requests for specific cases.
1. Non-Returnable Products
Due to the digital and virtual nature of products sold on Binzo Shop, the following items are non-returnable and non-revocable once delivered:
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In-App Purchases
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Direct Purchases
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Pin Purchases
These products cannot be resold, reversed, or physically returned once delivered, as they are digital goods.
2. Refund Policy for Specific Issues
Although purchased products are generally non-returnable, Binzo Shop is committed to helping users resolve issues in coordination with the original product providers.
2.1 Invalid or Non-Working Pins
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If you receive an invalid or non-working pin/code, our support team will communicate with the original provider to resolve the issue.
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Please note: the final resolution depends on the provider’s policies.
2.2 Delayed Delivery or Technical Errors
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In rare cases of delayed delivery or technical errors, please create a support ticket with all relevant details.
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Our team will investigate and coordinate with the product provider to ensure a proper resolution.
3. Refund Eligibility
Refunds may only be considered under the following conditions:
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The purchased product was not delivered as promised.
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A verifiable technical error occurred on Binzo Shop’s platform that prevented delivery.
Refund Methods
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Mobile Financial Services (MFS): For cases such as unavailable stock or failed transactions.
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Binzo Shop Wallet Credit: For order cancellations or user-related errors.
Refunds are subject to verification and may require cooperation with the original product provider.
4. Process for Reporting Issues
If you encounter any issue with your purchase, please follow these steps:
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Submit a support ticket via our Support Ticket System (binzoshop.com/ticket) including:
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Order ID
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Product description
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Summary of the issue
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Allow up to 35 business days for investigation and resolution.
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For provider-specific issues, Binzo Shop will coordinate directly with the respective company on your behalf.
Prompt and accurate reporting increases the likelihood of a successful resolution.
5. Important Notes
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Binzo Shop acts as a reseller and is not liable for errors caused by third-party providers.
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Refunds or resolutions for In-App Purchases or Pin Purchases are subject to the policies of the respective providers.
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Users are responsible for providing accurate information during the purchase process.
6. Contact Information
For questions, concerns, or issue reporting, please contact us:
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Email: support@binzoshop.com
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Support Ticket System: binzoshop.com/ticket